Customer Support Center
If you need help with account queries, payments, verification, technical issues or general feedback, our support team is on hand to assist. Contact us via live chat, email or phone and we will guide you through queries, security checks and responsible gaming tools. For urgent account matters we can escalate to our payments or VIP teams as required. You can also request written records of account actions or arrange self-exclusion in favour of safer play. We aim to respond promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Privacy & security | [email protected] |
| Phone | +44 20 7381 4926 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account matters, or cases requiring documents or explanations. Please send your message to [email protected] and include a clear subject line, your full name and account ID, plus up-to-date contact details. Providing this information helps avoid delays and lets our team resolve your issue as quickly as possible.
Contact Form
Response Time
Our support team aims to respond promptly to all enquiries. Most enquiries are answered within one business day; simple requests may be resolved sooner via live chat. More complex issues, such as verification checks or payment investigations, may take longer depending on their nature and the checks required. We’ll keep you updated at every stage.
Feedback
We welcome your feedback on Maximal Wins, whether it’s a bug report, a suggestion for a new game, or ideas for promotions. Tell MaximalWins what works and what doesn’t, and we’ll review every message carefully to improve the site, support and offers. Your input directly helps make the experience better for all players.